We respect your privacy and protect the information you share with us when you contact us and place orders through WhatsApp.
01
Information We Collect
Name, phone number, delivery address, and order details shared during WhatsApp conversation.
Payment reference details needed to verify bank QR or bank transfer payments.
Basic website usage information such as browser type and pages visited.
02
How We Use Your Information
To confirm, process, and deliver your order.
To verify payment status and resolve payment-related issues.
To provide customer support through WhatsApp, phone, or email.
To improve our website and service quality.
03
Payment Information
Payments are collected directly through bank QR code or bank account details shared by us.
We do not store your card PIN, UPI PIN, or internet banking password.
Only payment confirmation details required for order processing are retained.
04
Data Sharing
We do not sell or rent your personal information.
Your information is shared only when required for delivery, legal compliance, or service support.
05
Instagram & Meta Shopping Integration
Our official Instagram account (@e.orav.a) showcases our products, with shopping tags managed through our connected Meta (Facebook/Instagram) Business account and product catalog.
Tapping a tagged product on our Instagram posts or shop redirects you to the matching product on our website's Shop page (eorava.com/shop).
Meta may process interaction data, such as clicks and referral source, as part of this integration and its own advertising and analytics tools already used on our website, governed separately by Meta's own privacy policy.
We do not share your personal information, such as name, address, or payment details, with Meta through this integration; only product catalog information (name, price, image) is shared for shopping display purposes.
06
Cookies and Website Analytics
Our website may use cookies to improve user experience and understand traffic trends.
You can disable cookies in your browser settings at any time.
07
Your Consent
By using this website and placing orders through WhatsApp, you agree to this Privacy Policy.
If you do not agree, please avoid sharing personal details through our channels.